Do I need an account?
No. Local note creation, editing, search, import, export, and backups work without an account. Sync and managed hosted services require one.
Where are Local notes stored?
The canonical Local archive is in the app’s encrypted database on your device. Make periodic exports or backups and verify that they restore.
How do I import Obsidian?
Back up the source, choose the vault in Import & migration, review scan warnings, import into a destination Space, then verify representative notes. See the complete guide.
Why was an attachment skipped?
It may be missing, remote-only, permission-restricted, unsupported, or referenced ambiguously. The import report identifies the affected path without changing the source.
How do backup and restore work?
Create a backup from Settings and keep it outside the app’s data directory. Before restoring, use the preview to confirm the workspace, version, and expected contents.
What does Sync send?
Encrypted sync payloads plus minimum account and operational metadata. Sync is opt-in and distinct from managed Intelligence. Read the data-flow guide.
What is BYOK?
Bring Your Own Key sends authorized request evidence directly to the model provider you configure. Provider pricing, retention, availability, and terms apply.
Why did an answer refuse or cite little?
The evidence gate can abstain when the selected sources do not support an answer. Check the chosen scope, source availability, and citations before widening access.
How does extra Intelligence usage work?
The account shows the percentage of included Intelligence remaining. Extra usage is never added automatically until you explicitly enable it, and you can turn it off again from billing controls.
Can I cancel or delete hosted data?
Use account billing controls to manage the subscription and the hosted-data control for deletion. Local notes, backups, BYOK provider records, and legally retained billing records are separate boundaries.
How do I report a security issue?
Email support@everythingsince.com with “Security” in the subject. Do not post secrets, personal archives, API keys, or exploit details in a public forum.
What should I include in a support request?
Include app version, operating system, expected behavior, exact error text, and safe reproduction steps. Redact note content, credentials, payment details, and sync recovery material.
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